The Candidate Experience: Are Companies Listening? [Infographic]

As a recruiter, understanding your candidate experience is essential. As a company it is vital. Not only will a bad candidate experience make you lose out on the top talent in your field, it will also affect your sales, brand and performance as a whole.

One Mystery Applicant survey found that a mere 19% of candidates surveyed were more likely to buy from or use the services of the company they had most recently applied to. And when you consider that 38% of our surveyed applicants stated they were less likely to buy from or use the company’s products or services after their job seeking experience, a worrying pattern emerges. This doesn’t just suggest that their candidate experience was sub-standard but also presents a poor reflection of how the company’s brand was portrayed.

These statistics demonstrate how little companies are capitalising on their candidate’s experience. But do they even realise this? Our survey suggests that some companies may only think they know what’s going on.

With the current economic climate escalating the number of job applications companies receive, and the popularity of social media platforms flourishing, company’s cannot afford to ignore the candidate opinion.

Check out the infographic below for more on what candidates are thinking and why it’s essential to ask…

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5 Responses to “The Candidate Experience: Are Companies Listening? [Infographic]”

  1. [...] Laura Purt of The Mystery Applicant wrote a very intriguing blog last month showcasing an Infographic on the Candidate Experience.  Consider the data she reports — “58% of applicants did not receive regular updates on their application” and “52% felt they were not treated as individuals.  How sad.  Read the full details http://www.mysteryapplicant.com/2012/09/06/the-candidate-experience-are-companies-listening-infograp…. [...]

  2. [...] when you combine the latter statement with the results of other candidate surveys such as that from MysteryApplicant.com, which indicated that 38% of their surveyed applicants “were less likely to buy from or use the [...]

  3. [...] weit Sarah. In diesem Zusammenhang der Hinweis auf folgende spannende Infografik von mysteryapplicant.com auf der saatkorn. Pinterest [...]

  4. [...] still a feature of today’s more enlightened recruitment environment? Well yes, according to a mysteryapplicant.com survey, which reported that 46 percent of applicants had a poor to very poor candidate experience. [...]

  5. [...] Imagine now that you are seeing the recruitment process from the candidate perspective, not your own inward-facing company objectives. What was the recruitment journey like? What was the candidate perception of the company when they applied compared to when they had the final decision on their application? Were their expectations met and, if not, what could be improved? These questions and more should be answered on an on-going basis. After all, when candidates have invested time and effort in applying it is natural for them to expect the best too. When companies are committing up front to the recruitment process, it is surprising that more importance isn’t given to understanding and improving the candidate experience. [...]

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