Author Archives: Emma

In Their Shoes

Everyone is a customer at some point so we all know how it feels to be treated very well or very badly. A great experience leads to a strong feel good factor and generally repeat business. Obviously a bad experience … Read More

Recruiters: Keeping candidates warm…

Whenever recruitment is discussed attraction and retention is often the key focus but what happens in between? What do companies do to keep applicants engaged throughout the recruitment process and, crucially, what do they do at the offer stage? Experienced … Read More

Recruitment and Talent Management: It’s the people connection

No matter what your line of business, it’s the people that count. Human capital is a valuable commodity, not to be traded as an object but treated as a precious item – it’s not a business overhead but an asset. … Read More

Fear of feedback

Do you welcome feedback or does it fill you with dread? Do you live for the constant updates on Twitter and other social media sites or do you wait for more traditional views over time? ….Or do you just ignore … Read More