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Is your talent engagement strategy working for you or against you?

Candidate Experience is at the heart of an employer’s reputation and there is a direct correlation between the experience applicants receive and their propensity to advocate for an employer. Positive experiences create brand ambassadors, willing to recommend and refer an … Read More

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Ai robot bot saying 'hello world'

AI is coming – will it help or hinder the candidate experience?

AI is advancing at a startling pace and the lines between the real and technical world are blurring. As we drive towards the Fourth Industrial revolution there’s a very real fear that human job security could be compromised. Undeniably, AI … Read More

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Photo by Agence Olloweb on Unsplash

The Top 5 things we can learn from outstanding Customer Experience

Recruitment is becoming more competitive and complex.  Tight labour markets, with low unemployment rates and increasing skill shortages, restrict supply, whilst candidates are becoming ever more savvy. Candidates are behaving far more like consumers, utilising their ability to identify the … Read More

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300,000+ comments and some very clear messages

For the past six months I have been working for Mystery Applicant. My role focused on the review of candidate feedback to train and develop their Artificial Intelligence (AI) tool; so that it may accurately predict the themes and sentiment of … Read More

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How Candidate Experience Can Measure Brand Impact

This is the second blog in the series I’m writing in association with Mystery Applicant on candidate experience measurement. You can find the first blog here. Despite many recent attempts to simplify it, employer branding is becoming a complex topic … Read More

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Candidate Experience – why presume, when you could just ask?

A guest post from Steve Othen Head of Strategic Projects at The REC.     A lot has been written, including by me, about how important it is to measure candidate experience. So I thought I change it up and focus … Read More

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4 Reasons Why Employers Should Measure Their Candidate Experience

A recent Linkedin survey of 20k professionals, who had recently applied for a job, found that 92.5% expected to hear something back from the company they had applied to even if it was just a rejection. In reality only 34% … Read More

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What does Candidate Experience really mean?

Picture the scene. It is  another conference/seminar/round table/unconference where a bunch of recruiters are sat around debating the latest topics of the day. The subject of candidate experience comes up and generally everyone nods appreciably that this is an important … Read More

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Defining the Role of Candidate Experience Measurement

The continuing change, evolution and approach towards analytics technology, social interaction and the global economy have significantly changed the face of recruitment over the last ten years. The current recruiting climate reflects this through high candidate volumes, critical skills shortages, … Read More

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In Their Shoes

Everyone is a customer at some point so we all know how it feels to be treated very well or very badly. A great experience leads to a strong feel good factor and generally repeat business. Obviously a bad experience … Read More

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How Good Is Your Candidate Karma?

As the old saying goes, ‘what goes around, comes around’. The belief that bad actions would, at some point in the future, return to plague the wrongdoer. For years this was perhaps a ‘just desserts’ concept and after all, what … Read More

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Webinar Slides: 5 Actions to Improve your Candidate Experience

Last week, resourcing expert and futurologist Matt Alder and the former global head of resourcing at Unilever, Paul Maxin joined us to share their insights into what makes an exceptional candidate experience and how to measure it. The webinar was … Read More

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Top Ten Tips For Measuring Your Candidate Experience

Back at the start of the year we blogged about the controversial decision made by the RAD awards not to shortlist, or appoint a winner, to their 2013 Candidate Experience Award due to the quality of the entrants. This year … Read More

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Graduate recruiters: Are you ready to know what your graduates really think?

“By its very nature, the graduate audience and the context in which you seek to attract them is ever shifting. You are attempting to engage with a population that are far from homogenous, whose behaviours and views change from one … Read More

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Online media: Where candidates have a voice…

Over the last week, the news stations have been reporting on two separate incidents when candidates and customers have taken to social and online media to make themselves heard. The global coverage and influence these events have had highlight the … Read More

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Big Data Technology: HR and the Candidate Experience

“The fact that the recent HR Tech Europe Spring conference in London focused not on technology but on data tells you just how important the issue is becoming for organisations.” HR Magazine, 9th May 2013 Big data technology has revolutionised … Read More

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Recruiters: Keeping candidates warm…

Whenever recruitment is discussed attraction and retention is often the key focus but what happens in between? What do companies do to keep applicants engaged throughout the recruitment process and, crucially, what do they do at the offer stage? Experienced … Read More

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5 ways candidate experience feedback will improve your recruitment process

Gathering feedback from candidates not only ensures that you know why your recruitment strategy is successfully driving skilled talent through the company door, it also provides powerful insights into the impact this process has on key candidate perceptions, motivators and … Read More

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Interview questions: The wackier the better?

The release of ‘The Internship’ film featuring the Googleplex headquarters in Silicon Valley has brought brainteaser interview questions into the limelight once again as people consider whether they really work. Even though the infamous Google brainteasers are featured in their … Read More

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The Recruiting Process – It’s marketing’s prime time…

Recruitment marketing comes in all shapes and sizes, but what does it really say to candidates when an organisation goes the extra mile? Examples of this can be seen in the following job advertisements. As you look through them consider … Read More

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Candidates are customers too… How do you treat yours?

The candidate experience is the chameleon of the business world – whether you notice it or not, it is influential in every aspect of a company’s performance and growth. To ignore it is to disregard an essential building block in … Read More

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The Unemployable Graduate: And the great skills gap… [Part 3]

“Without a remedy for this mismatch of demand and supply, we forecast that by 2020 there will be a global shortfall of 85m high and middle skills workers for the labour market.” This worrying statistic came from The Economist in … Read More

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The Unemployable Graduate: Who is helping? [Part 2]

Just over a year ago, I wrote a blog piece on the current state of graduate recruitment and who was in a position to help. A year on the situation for inexperienced graduates, and young people in general, is still … Read More

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Candidate experience: The good, the bad and the unsuccessful

“Why should I care about the views of unsuccessful candidates? I spend long enough processing the ones we hire to worry about those we don’t.” This is something a lot of recruiters generally don’t say out loud but often think … Read More

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Candidate Experience selected as key priority for recruiters at Innovation Summit

The Recruiting Innovation Summit, held in San Francisco earlier this month, offered recruiters the chance to learn about and discuss what innovations will be driving the recruitment industry forward over the next twelve months. Throughout the Summit various recruiters and … Read More

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The Recruiting Innovation Summit 2013

“We’ve looked in every nook and cranny of the recruiting ecosystem to find innovations – new technologies, processes, products, or business models – with the potential to revolutionize recruiting as we know it.” Recruiting Innovation Summit, 2013 ‘Too new to … Read More

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A Good Candidate Experience: “There’s really no excuse not to…”

The latest meeting of the Talent Forum discussed the question ‘Does your brand help or hinder your talent strategy?’ Speakers from international employers such as Imperial Tobacco and fashion brand Superdry shared their insight in Bristol on April 30th – discussing the … Read More

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Mobile Recruiting: It’s not just about the technology…

Since February 2010, the number of job-seekers with smartphones has risen from 43% to 76% – almost doubling in two years. Whilst this is not necessarily surprising considering the current surge in technology for smartphones, what are the implications of … Read More

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Employee Feedback: Take a 360° approach…

Management expert Ken Blanchard once said, ‘Feedback is the breakfast of champions’, but, as the to-do list tots up, it can be easy to forget the importance of regularly setting aside the time to offer and gather feedback in the … Read More

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Recruitment and Talent Management: It’s the people connection

No matter what your line of business, it’s the people that count. Human capital is a valuable commodity, not to be traded as an object but treated as a precious item – it’s not a business overhead but an asset. … Read More

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The Employee Value Proposition: Get in touch with its human side…

According to research undertaken by the Corporate Leadership Council an effective EVP can: Increase how committed new hires are by 29% Reduce new hire compensations by up to 50% Almost double (24% to 47%) the likelihood that employees will act … Read More

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The Recruitment Process: As candidates jump further so must recruiters…

According to research by the specialist recruiter Randstad, over the last five years the interviewing landscape has changed considerably. Due to the current climate, organisations have become more selective and vigorous in their recruitment strategies increasing the time spent on … Read More

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Interviews: How to prep for success

How do you prepare for an interview? Are you a meticulous and thorough researcher or a candidate that improvises on the spot? Recent research from Randstad reveals the secret to successful interview prep, outlining that in such a competitive job … Read More

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Fear of feedback

Do you welcome feedback or does it fill you with dread? Do you live for the constant updates on Twitter and other social media sites or do you wait for more traditional views over time? ….Or do you just ignore … Read More

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Interview questions: And robotic answers…

Question:      Why should we pick you…          Describe how you overcame a difficult work situation…      How would your friends describe you in three words… These are all standard interview questions. They’re expected, deliberated … Read More

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Da Vinci’s advice for new client on-boarding

After all the time spent on building a relationship with a potential client and then getting the contract signed, the next steps of the process should be consistent with the professionalism, efficiency and client-care that have been demonstrated so far. … Read More

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HR Technology: Friend or Foe?

Unsurprisingly, over the past few decades almost every aspect of our daily lives has been influenced by technological devices. HR has been no exception and there has been an exponential increase in technology-based solutions in the recruitment and human resources … Read More

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Employer Branding Videos: Actions speak louder than words…

In a recent interview by Human Factor’s Syed Zafar Mehdi, the CEO of Reinventa Dee Oceans, Davide Sialpi, said: “If the company has built a strong and authentic employer brand experience, it means the company has effectively focused on satisfying … Read More

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The Candidate Experience: A consumer dilemma…

Think back to the most important item you ever bought. Whether it was a house, a car, an engagement ring or a much sought-after collectible, I’m sure you did your research – consulted reviews, comparison sites, friends, relatives and maybe … Read More

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Attraction Strategy: Merely an innovation of creativity?

The recent decision by the RAD Awards not to shortlist, or appoint a winner due to the quality of the entrants for their candidate experience category raises some interesting questions regarding the candidate experience and its perceived place within recruitment … Read More

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Employee Engagement: What makes a company desirable to work for?

Employee engagement is essential in the workplace as it not only ensures the happiness of employees but has also been proven to increase productivity by 69% and decrease turnover by 14.9%. Its impact upon employee happiness contributes to a company’s … Read More

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Could your Recruitment Strategy be Damaging your Consumer Brand?

“We all know the power of negative word of mouth on image and reputation and what may have started out as an opportunity to communicate a strong employer brand may actually end up damaging it.” Brett Minchington, Employer Brand International A … Read More

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Are You Embracing Recruitment’s Black Hole?

Do you ask candidates for feedback on your recruitment process? Not just the successful ones but the unsuccessful as well? If you do, how in-depth do you go and how do you use the data to positively impact future recruitment? … Read More

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The ‘Game Changers’ of Recruitment Technology

‘Recruitment will always remain a high-touch people business but what these products show us is that the right technology, applied at the right time, can make us even better at what we do, whether it’s working faster, smarter or in … Read More

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The Employer Brand – Your biggest candidate draw…

On the hunt… You know the sector you wish to work for, the skills you can offer and what drives you to succeed, but what influences your decision to apply? Whether you’re looking for a temporary role to cover a … Read More

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The Online Candidate Experience: Your first impression counts…

How do you communicate with your candidates? Do you know where they first heard of you, what spurred them to apply for the role or what their first impression was? In the vast communications landscape a candidate’s first sighting could … Read More

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The Candidate Experience: Are Companies Listening? [Infographic]

As a recruiter, understanding your candidate experience is essential. As a company it is vital. Not only will a bad candidate experience make you lose out on the top talent in your field, it will also affect your sales, brand … Read More

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From a Graduate’s Perspective: What defines a great candidate experience?

A recent Mystery Applicant study gathered a small group of Bath Spa graduates, from the past two years, to try and gain an insight into how graduates are experiencing the current job market; what, for them, defines a great candidate … Read More

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Companies get creative: Three ways to use social media to attract top talent

Due to a global skills shortage, 65% of organisations have experienced problems resourcing in the past year. There has never been a better time for companies to get creative with recruitment and as organisations increasingly invest in social media to … Read More

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Series round-up: What are candidates saying about you?

Over the last few months Mystery Applicant has sponsored a series of seminars on the importance of measuring the candidate experience. The seminar ‘What are candidates saying about you?’ provided an ideal opportunity for senior HR professionals to network in … Read More

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