Candidate Experience

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The Top 5 things we can learn from outstanding Customer Experience

Recruitment is becoming more competitive and complex.  Tight labour markets, with low unemployment rates and increasing skill shortages, restrict supply, whilst candidates are becoming ever more savvy. Candidates are behaving far more like consumers, utilising their ability to identify the … Read More

300,000+ comments and some very clear messages

For the past six months I have been working for Mystery Applicant. My role focused on the review of candidate feedback to train and develop their Artificial Intelligence (AI) tool; so that it may accurately predict the themes and sentiment of … Read More

In Their Shoes

Everyone is a customer at some point so we all know how it feels to be treated very well or very badly. A great experience leads to a strong feel good factor and generally repeat business. Obviously a bad experience … Read More

How Good Is Your Candidate Karma?

As the old saying goes, ‘what goes around, comes around’. The belief that bad actions would, at some point in the future, return to plague the wrongdoer. For years this was perhaps a ‘just desserts’ concept and after all, what … Read More

Top Ten Tips For Measuring Your Candidate Experience

Back at the start of the year we blogged about the controversial decision made by the RAD awards not to shortlist, or appoint a winner, to their 2013 Candidate Experience Award due to the quality of the entrants. This year … Read More

Graduate recruiters: Are you ready to know what your graduates really think?

“By its very nature, the graduate audience and the context in which you seek to attract them is ever shifting. You are attempting to engage with a population that are far from homogenous, whose behaviours and views change from one … Read More

Online media: Where candidates have a voice…

Over the last week, the news stations have been reporting on two separate incidents when candidates and customers have taken to social and online media to make themselves heard. The global coverage and influence these events have had highlight the … Read More

Big Data Technology: HR and the Candidate Experience

“The fact that the recent HR Tech Europe Spring conference in London focused not on technology but on data tells you just how important the issue is becoming for organisations.” HR Magazine, 9th May 2013 Big data technology has revolutionised … Read More

Recruiters: Keeping candidates warm…

Whenever recruitment is discussed attraction and retention is often the key focus but what happens in between? What do companies do to keep applicants engaged throughout the recruitment process and, crucially, what do they do at the offer stage? Experienced … Read More

5 ways candidate experience feedback will improve your recruitment process

Gathering feedback from candidates not only ensures that you know why your recruitment strategy is successfully driving skilled talent through the company door, it also provides powerful insights into the impact this process has on key candidate perceptions, motivators and … Read More

Interview questions: The wackier the better?

The release of ‘The Internship’ film featuring the Googleplex headquarters in Silicon Valley has brought brainteaser interview questions into the limelight once again as people consider whether they really work. Even though the infamous Google brainteasers are featured in their … Read More

The Recruiting Process – It’s marketing’s prime time…

Recruitment marketing comes in all shapes and sizes, but what does it really say to candidates when an organisation goes the extra mile? Examples of this can be seen in the following job advertisements. As you look through them consider … Read More

Candidates are customers too… How do you treat yours?

The candidate experience is the chameleon of the business world – whether you notice it or not, it is influential in every aspect of a company’s performance and growth. To ignore it is to disregard an essential building block in … Read More

Candidate experience: The good, the bad and the unsuccessful

“Why should I care about the views of unsuccessful candidates? I spend long enough processing the ones we hire to worry about those we don’t.” This is something a lot of recruiters generally don’t say out loud but often think … Read More

Candidate Experience selected as key priority for recruiters at Innovation Summit

The Recruiting Innovation Summit, held in San Francisco earlier this month, offered recruiters the chance to learn about and discuss what innovations will be driving the recruitment industry forward over the next twelve months. Throughout the Summit various recruiters and … Read More

A Good Candidate Experience: “There’s really no excuse not to…”

The latest meeting of the Talent Forum discussed the question ‘Does your brand help or hinder your talent strategy?’ Speakers from international employers such as Imperial Tobacco and fashion brand Superdry shared their insight in Bristol on April 30th – discussing the … Read More

Recruitment and Talent Management: It’s the people connection

No matter what your line of business, it’s the people that count. Human capital is a valuable commodity, not to be traded as an object but treated as a precious item – it’s not a business overhead but an asset. … Read More

The Recruitment Process: As candidates jump further so must recruiters…

According to research by the specialist recruiter Randstad, over the last five years the interviewing landscape has changed considerably. Due to the current climate, organisations have become more selective and vigorous in their recruitment strategies increasing the time spent on … Read More

Interview questions: And robotic answers…

Question:      Why should we pick you…          Describe how you overcame a difficult work situation…      How would your friends describe you in three words… These are all standard interview questions. They’re expected, deliberated … Read More

The Candidate Experience: A consumer dilemma…

Think back to the most important item you ever bought. Whether it was a house, a car, an engagement ring or a much sought-after collectible, I’m sure you did your research – consulted reviews, comparison sites, friends, relatives and maybe … Read More

Attraction Strategy: Merely an innovation of creativity?

The recent decision by the RAD Awards not to shortlist, or appoint a winner due to the quality of the entrants for their candidate experience category raises some interesting questions regarding the candidate experience and its perceived place within recruitment … Read More

Could your Recruitment Strategy be Damaging your Consumer Brand?

“We all know the power of negative word of mouth on image and reputation and what may have started out as an opportunity to communicate a strong employer brand may actually end up damaging it.” Brett Minchington, Employer Brand International A … Read More

The ‘Game Changers’ of Recruitment Technology

‘Recruitment will always remain a high-touch people business but what these products show us is that the right technology, applied at the right time, can make us even better at what we do, whether it’s working faster, smarter or in … Read More

The Employer Brand – Your biggest candidate draw…

On the hunt… You know the sector you wish to work for, the skills you can offer and what drives you to succeed, but what influences your decision to apply? Whether you’re looking for a temporary role to cover a … Read More

The Online Candidate Experience: Your first impression counts…

How do you communicate with your candidates? Do you know where they first heard of you, what spurred them to apply for the role or what their first impression was? In the vast communications landscape a candidate’s first sighting could … Read More

The Candidate Experience: Are Companies Listening? [Infographic]

As a recruiter, understanding your candidate experience is essential. As a company it is vital. Not only will a bad candidate experience make you lose out on the top talent in your field, it will also affect your sales, brand … Read More

From a Graduate’s Perspective: What defines a great candidate experience?

A recent Mystery Applicant study gathered a small group of Bath Spa graduates, from the past two years, to try and gain an insight into how graduates are experiencing the current job market; what, for them, defines a great candidate … Read More

Series round-up: What are candidates saying about you?

Over the last few months Mystery Applicant has sponsored a series of seminars on the importance of measuring the candidate experience. The seminar ‘What are candidates saying about you?’ provided an ideal opportunity for senior HR professionals to network in … Read More

Candidate Experience – Why embracing your unsuccessful candidates could improve company performance…

Consider these two extracts from emails sent to ‘Clear Channel Communications’ Chief Talent Scout, Morgan Hoogvelt…  “…I’ve been doing this for a while and I’ve never worked with anyone in an HR capacity who took the time to inform, support … Read More

SW Recruitment Society Event – The importance of a great candidate experience

As the first event held by the newly established South West and South Wales Recruitment Society, it was an undeniable success. Entering a room filled with lively chatter, curiosity took hold. It was easy to see why this event was … Read More

South West and South Wales Recruitment Society inaugural event – The importance of a great candidate experience

As a company that holds the importance of great candidate experience at its core, we are pleased that Emma Campbell, our Client Relationship Lead at Mystery Applicant, will be sharing our recent findings surrounding this topic at the upcoming SW … Read More

What are candidates saying about you?

‘…a great opportunity to learn, share and network in a relaxed atmosphere.’ At Mystery Applicant we’re pleased to be sponsoring a series of seminars that hold the candidate experience at their heart. We are providing an ideal opportunity for senior … Read More

Working with one of the world’s largest employers: How G4S uses Mystery Applicant to monitor and improve its candidate experience

As one of the world’s largest employers, a FTSE 100 company and with a global reach stretching to all corners of the globe, G4S receives tens of thousands of applications a month. By fully integrating into their Global Careers Centre … Read More

Are candidates more likely to share a positive experience than a negative one?

We recently conducted a survey of people who had applied for a job in the previous six months and asked them to rate their experience as a candidate and more specifically how they shared this experience with people in their networks. Applying … Read More

Beware of the whispering campaign

A recent survey we conducted showed that a large majority of candidates share their experience as a candidate with their friends and family (83%); 64% also added they used social media to spread the word about their experience, using Facebook … Read More

Poorly treated candidates less likely to become customers

In a survey we conducted in November 2011, more than 46% of respondents admitted their last experience as a candidate had been “poor” or “very poor”; but what does a poor candidate experience actually mean for an organisation? One of … Read More

The Candidate Survey Interface

We’re writing a series of articles to add to our resources section that explain more about  Mystery Applicant. The first one of these looks at the survey interface. The Mystery Applicant candidate feedback interface is where applicants give their feedback … Read More

Mystery Applicant at Reconverse

Mystery Applicant last week attended the latest Reconverse session that was appropriately focused on the candidate experience. Reconverse events are structured around an initial round table discussion with industry peers followed by 1-1 speed dating style meetings with organisations working … Read More

Recruiting Futurology

Mystery Applicants and Megatrends

Guest blogger and Mystery friend, Matt Alder, discusses the role that candidate experience is going to play and the importance of having measurable data on how applicants are defining their recruitment experience: Mystery Applicants and Megatrends, by Matt Alder   … Read More

Mystery Applicant launch

Introducing Mystery Applicant

Mystery Applicant began with the idea that organisations and recruiters needed to have more effective monitoring of how their candidates were being treated across the recruitment process. Whilst employer branding is a widely used term there is little consistency in … Read More